Book Notes: “The Illusion of Choice” by Richard Shotton

Nathaniel Bastin
10 min readMay 13, 2023
The Illusion of Choice, by Richard Shotton — available here

📗 Single sentence summary

The Illusion of Choice identifies the 16½ most important psychological biases that everyone in business needs to be aware of today — and shows how any business can take advantage of these to win customers, retain customers and sell more.

💬 The killer quote

“Every day, people make hundreds of choices… These choices might appear to be freely made, but psychologists have shown that subtle changes in the way products are positioned, promoted and marketed can radically alter how customers behave.”

🙋 Recommended for

Entrepreneurs, marketers, sales people, and anyone interested in becoming better at the art of persuasion.


Caveat: These are my own notes and may exclude information that is either less relevant or already known to me.


There are three reasons why marketers should be interested in behavioural science and psychology.

  • Relevance: businesses are in the business of behaviour change, a field to which behavioural science can be practically applied.
  • Robustness: nothing in behavioural science is taken…



Nathaniel Bastin

Full Stack Brand Builder | Published in “The Startup”, “Better Marketing” & “Entrepreneur’s Handbook” |